AI-Powered Patient Triage for Regional Health System
How we built an intelligent triage system that reduced wait times by 40% while maintaining HIPAA compliance.
Services
Key Results
- ✓40% reduction in average wait times
- ✓99.9% uptime over 12 months
- ✓Full HIPAA and SOC 2 compliance
The Challenge
A regional health system with 12 facilities was struggling with inconsistent patient triage across their emergency departments. Wait times varied wildly, and staff were overwhelmed with paperwork that could be automated.
They needed a solution that could:
- Standardize triage protocols across all facilities
- Reduce administrative burden on clinical staff
- Maintain strict HIPAA compliance
- Integrate with their existing Epic EHR
Our Approach
We designed and built an AI-assisted triage system that augments clinical judgment without replacing it.
Intelligent Intake
Patients complete a structured intake on tablets in the waiting area. Natural language processing extracts key symptoms and medical history, pre-populating the clinical record.
Risk Stratification
Our ML model, trained on de-identified historical data, suggests acuity levels based on presenting symptoms. Clinicians review and confirm—the AI never makes autonomous decisions about patient care.
Seamless Integration
We built a bidirectional HL7 FHIR integration with Epic, ensuring all data flows into the official medical record with full audit trails.
Results
After 12 months in production:
- 40% reduction in average wait times
- 25% decrease in administrative time per patient
- 99.9% uptime with zero data breaches
- Staff satisfaction scores improved significantly
Technical Highlights
- Deployed on AWS GovCloud for HIPAA compliance
- Real-time monitoring and alerting via CloudWatch
- Automated failover with RPO < 1 minute
- End-to-end encryption for all PHI